Cancellation, Return & Refund Policy

Overview

We offer a hassle-free and risk-free 7-day return or replacement policy. Our return or replacement policy lasts 7 days, which means you have 7 days after receiving your item to request a return or replacement. If 7 days have gone by since the date of delivery (Date of delivery included in counting 7 days), unfortunately, we can’t offer you a refund or replacement.

Please check the respective product description or product detail page to know about which product has a return policy or replacement policy. The products that are eligible for replacement policy are not eligible for return and refund.

7-Day Policy

To initiate the return or replacement buyer needs to send us all required/specified photos or videos of the product within 7 days of delivery. The date of delivery is included in counting 7 days. If you receive a product on 01/01/2021, then the last date to request for replacement or return is 07/01/2021 till 11.59 PM.

Our technical team will review the photos or videos sent by you. After reviewing your photos or videos, the decision on your request will be taken.

If you send a required photo or video specified by {Store name} after 7 days of the delivery, we can’t offer you a refund or replacement. Please note that the customer needs to provide all required information to initiate a return/replacement. We cannot process your request with partial or incomplete visual proofs or information.

To be eligible for a return or replacement, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Replacement

We are happy to give you an exchange if

• You received the damaged or defective items.

• The package is lost in transit due to the carrier's error. (If an order is prepaid)

• You receive the wrong item which is different from what is ordered.

Once your request for replacement is approved by our technical team, someone from the courier partner's team will arrive at the address for a pickup within 2-4 business days. After the product is delivered at Squarecutstore., the team of experts will review your product. If your claim is accurate then we will immediately ship a new product for you as a replacement. But if there is some difference in the actual condition of the product and your claim, then you will be eligible for a partial refund. (Valid visual proof will be shared with you)

Please note that the replacements are approved only if there is a manufacturing defect or you received the product in physically damaged condition. In such cases customer needs to provide the unboxing video of the product.

Customers are eligible for a replacement with the same product originally ordered. Please note that replacements cannot be made with different products; they must be identical to the original item ordered.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You can contact us for any replacement questions at squarecutshop@gmail.com

Return

Please note that all the products listed on the website are not eligible for returns. Please check the respective product description or product details page to know about which product has a return policy or replacement policy.

The products that are eligible for replacement policy are not eligible for return and refund.

Products marked as "non-returnable" on the product detail page cannot be returned.

To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We have a reverse pick-up facility for most of the pin codes in India. For pin codes that are non-serviceable by our partnered logistic company, you need to self-ship the product(s) to Squarecutstore office. Products that are sent back to us without first requesting a return or without Squarecutstore permission, will not be accepted and will not be eligible for any refund or replacement.

To initiate a return, you can contact us at Support@Squarecutstore.com. If your return is accepted, we’ll send you instructions on how to return your package.

Exceptions / Non-returnable/ Non-replaceable products -

Products are not eligible for returns, refunds, or replacements if

• Products received by the customer in good/working condition and it has been damaged due to the customer's error or mishandling.

• Products received by the customer in good/working condition and now the customer no longer wants the product or product is not as expected/effective.

• Products received by the customer were in good/working condition and stopped working/performing after some days.

• The product's parts are missing due to the customer's error.

• Any product that is returned after the 7 days of delivery.

• Products that are sent as a replacement.

• If the product is not delivered due to the incorrect/illegible/incomplete address, the addressee's absence or the item is refused by the addressee.

• Products marked as "non-returnable" on the product detail page.

• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

• All the electronic products are eligible for a replacement policy instead of a return policy. For electronic products like Auto Cordless Hair Curler, Automatic Mini Electric Popcorn Machines, Relaxation Massage Pillows, Smart Robotic Vacuum Cleaner, and USB Rechargeable Portable Juicer return policy is not applicable. Such items are non-returnable and non-refundable. They can only be replaced. The buyer should make sure he or she wants to buy the items before submitting an order. Also, the buyer should be confident that he or she is ready to pay the asking prices.

• Unfortunately, we cannot accept returns on sale items or gift cards.

Squarecutstore may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

Refunds

We will notify you once we’ve received and inspected your returned product, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

If your order is COD (Cash On Delivery), then a refund will be credited using UPI or net banking. In such cases, our team will ask you for the UPI ID, UPI Phone number, or banking details.

Once your refund is initiated, it will take 5-7 business days for a refund to appear on your statement. If 5-7 business days have passed and you still don’t see a refund, please feel free to contact us at Support@Squarecutstore.com

Cancellation

If you decide to cancel your order, please reach out to us promptly. Refunds can only be issued if the cancellation request is made before the items are shipped. Once the order has been shipped, we regret to inform you that cancellations cannot be processed, and refunds will not be possible.

Invalid Reason for Cancellation, Return or Refund

The scenario where the buyer no longer wants the items is a common example that we cannot accommodate if we aim to maintain our commitment to providing great value at {Store name}. It's crucial for the buyer to confirm their decision to purchase the items before placing an order, rather than after. Upon placing an order, the buyer enters into a legally binding contract with the seller to purchase all items listed in that order. Therefore, buyers should be confident in their decision to proceed with the purchase and ready to pay the listed prices before placing an order.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Squarecutstore, may, at its discretion and without prior notice, can make changes to the Cancellation, Return & Refund Policy. For more information, you can contact us at Support@Squarecutstore.com